Change Management

Earners of this badge are able to: • Analyze and discuss topics related to change management in-depth and understand its potential value to an organization, • Articulate how a comprehensive change management plan can support successful change, • Create a complete stakeholder’s analysis, in which they have identified who is involved in change initiatives, the roles and responsibilities of those individuals, and how they could be impacted, • Differentiate between various strategies to facilitate organizational or employee change, • Demonstrate various tools and techniques used in organizational assessment for change, and • Describe methods for addressing resistance and encouraging the adoption of change.

Earners of this badge are able to: • Understand the importance of assessing the size and complexity of the change and the environment it is happening in, • Use various tools and techniques employed in organizational assessment to determine the capacity and readiness for change, • Identify impacted stakeholders and perform analysis to understand their issues and perspectives, • Develop a change risk assessment by identifying potential risks from a change management perspective, • Define change impacts and differentiate between current and future states, as well as describe the components of a change impact assessment, • Develop a comprehensive change management strategy to support successful change, and • Articulate objectives and guiding principles for each part of the change strategy.

Earners of this badge are able to: • Differentiate between a change management strategy and a change management plan, • Identify the standard components of and key inputs for an effective change management plan, • Recognize how to and when to appropriately scale a change management effort and plan, • Construct an argument to gain endorsement for a change management plan, • Execute the various components of a change management plan, • Evaluate a change management initiative, and • Demonstrate the steps in concluding a change management initiative.

Earners of this badge are able to: • Identify the common barriers to change are and ways to overcome resistance, • Explore ways to build a culture of change within an organization, • Develop an understanding of emotional intelligence and how to assess it, • Understand How emotional intelligence pertains to organizational culture and change management in general and how it can positively impact change projects, • Distinguish the various levels of change maturity an organization can go through, • Identify methods by which organizations continually improve their ability to implement change through stakeholder engagement and other tactics, and • Explain the types of infrastructure an organization can put in place to support change management.

Earners of the Digital Certificate in Change Management are able to: • Understand the change management process, assess organizational readiness and develop an effective change management strategy • Realize how to apply key change management models such as ADKAR, Kotter, McKinsey, Lewin and when best to use them to achieve your intended business outcomes • Define change management roles and responsibilities and how they work with business analysts, project managers, operations managers, and/or functional managers • Develop change metrics that align to business goals • Build tactics for identifying and influencing key stakeholders • Develop capacity for change • Demonstrate how a change management plan can contribute to the success of a change project or initiative • Devise an approach to overcome resistance with solutions that minimize disruptions, and • Pursue the ACMP® Certified Change Management Professional (CCMP®) designation.